kb111 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how kb111 ("we", "us", "our", or "kb111") collects, uses, stores, shares, and protects the personal data of players and visitors ("you" or "your") who access the kb111 website at https://kb111.io, including all associated pages, services, and features operated by kb111 in connection with the Bangladesh market.

We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account with kb111, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

2. Data We Collect

2.1 Data You Provide Directly

When you register an account or interact with kb111's services, we collect personal data that you voluntarily provide to us. This includes:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode).
• Account credentials: Username and encrypted password. We never store your password in plain text.
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction reference numbers necessary to process deposits and withdrawals. We do not store full card numbers or CVV codes.
• KYC verification documents: National Identity Card (NID), passport, driving licence, utility bills, or bank statements submitted to verify your identity and address as part of our Know Your Customer programme.
• Communications data: Content of messages sent to kb111 through our support channels, including live chat transcripts and email correspondence.

2.2 Data We Collect Automatically

When you access the kb111 platform, certain technical data is collected automatically through cookies, web beacons, log files, and similar tracking technologies:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, betting activity, session duration, click patterns, and navigation paths within the platform.
• Location data: Approximate geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction.
• Technical log data: Server access logs, error reports, and performance data used for platform maintenance and security monitoring.

Data Category	Examples	Collection Method
Identity	Name, date of birth, NID number	Account registration, KYC process
Contact	Email, phone number, address	Account registration
Financial	bKash / Nagad wallet number, bank account	Deposit / withdrawal forms
Technical	IP address, device type, browser	Automatic — cookies & logs
Behavioural	Games played, bets placed, session time	Automatic — platform activity logs
Support	Chat transcripts, email content	Direct submission via support channels

3. How We Use Your Data

kb111 uses your personal data for the following clearly defined purposes:

• Account management: To create, maintain, and administer your kb111 account, including processing your registration, authenticating your identity at login, and managing account settings.
• Payment processing: To process deposits from and withdrawals to your nominated bKash, Nagad, Rocket, Upay, SureCash, or Bangladeshi bank account. Financial data is shared with payment service providers only to the extent necessary to complete transactions.
• Identity verification (KYC): To verify your identity and age in compliance with our anti-money laundering obligations, to confirm that you are aged 21 or above, and to prevent the opening of duplicate accounts.
• Service delivery: To provide access to casino games, sports betting markets (including cricket BPL, IPL, and T20 World Cup), and all other kb111 platform features.
• Customer support: To respond to your queries, complaints, and responsible gaming requests, and to maintain records of our communications with you.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bonus abuse, money laundering, and other illegal or prohibited activity.
• Responsible gaming: To monitor your gaming patterns, enforce self-exclusion requests and deposit limits, and identify players who may be at risk of gambling-related harm.
• Platform improvement: To analyse usage data and player behaviour in aggregate to improve the performance, features, and user experience of the kb111 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications. You may withdraw this consent at any time.

4. Legal Basis for Processing

Each instance of personal data processing by kb111 is carried out on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform our contractual obligations to you as an account holder, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC verification, anti-money laundering checks, and fraud prevention obligations.
• Legitimate interests: Processing carried out for kb111's legitimate operational interests — such as platform security, fraud detection, and responsible gaming monitoring — where those interests do not override your fundamental privacy rights.
• Consent: Processing based on your freely given, informed consent — principally marketing communications. You may withdraw consent at any time by contacting [email protected] without any detriment to your account status.

5. Data Sharing

5.1 Trusted Operational Partners

kb111 may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These partners are permitted to use your data only for the specific purpose for which it was shared and are bound by contractual data protection obligations. Categories of third-party recipients include:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, BRAC Bank, and other Bangladeshi financial institutions — for the purpose of processing your deposit and withdrawal transactions.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, PG Soft, Spribe, and NetEnt — limited to the technical data required to deliver game sessions and record results.
• Identity verification services: Third-party KYC and anti-fraud providers who assist in verifying identity documents and screening against relevant watchlists.
• Cloud infrastructure providers: Secure, enterprise-grade cloud hosting providers who store platform data on servers protected by industry-standard physical and digital security controls.
• Customer support platforms: Third-party live chat and helpdesk software providers who facilitate our customer support operations.

5.2 Legal Disclosure

kb111 may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are required to do so by applicable law, court order, or other binding legal process. We will always seek to notify affected players of such disclosures where we are legally permitted to do so.

6. Cookies & Tracking Technologies

6.1 Types of Cookies Used

kb111 uses the following categories of cookies and similar tracking technologies on its platform:

• Strictly necessary cookies: Essential for the platform to function correctly. These cookies enable core features such as user authentication, session management, and security controls. They cannot be disabled without impairing your ability to use kb111.
• Performance and analytics cookies: Used to collect anonymised data about how players interact with the platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data helps us improve platform performance.
• Functional cookies: Used to remember your preferences, such as your preferred language and display settings, so that you do not need to re-enter them on each visit.
• Responsible gaming cookies: Used to support the delivery of session time reminders, cooling-off periods, and other responsible gaming features that rely on tracking your activity duration and patterns.

6.2 Managing Cookies

You may control non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the kb111 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.

7. Data Retention

kb111 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Active account data: Retained for the full duration of your account's active status, plus a minimum period of five years following account closure to satisfy legal and audit requirements.
• KYC verification documents: Retained for a minimum of five years following the last transaction on your account, in accordance with standard financial record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, to support audit trails and dispute resolution.
• Customer support communications: Retained for a minimum of two years from the date of each interaction, to support complaint handling and quality assurance.
• Marketing consent records: Retained for the duration of your consent and for one year following its withdrawal, as evidence of your original consent decision.

When personal data is no longer required and no legal retention obligation applies, kb111 will securely delete or anonymise it in a manner that prevents reconstruction or identification.

8. Data Security

kb111 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and kb111's servers.
• Encryption of sensitive data at rest within our database and file storage systems.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent security specialists.
• Multi-factor authentication requirements for all administrative access to systems holding personal data.
• Automated monitoring and alerting for unusual access patterns or potential data breach indicators.
• Documented data breach response procedures, including notification protocols in the event of a material data security incident.

9. Your Rights

As a player whose personal data is processed by kb111, you hold the following rights in respect of that data. To exercise any of these rights, please contact us at [email protected] with your registered account username and a clear description of your request. We will respond within a reasonable timeframe (typically within 30 days).

• Right of access: You have the right to request a copy of the personal data kb111 holds about you and to receive information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any applicable legal retention obligations that require us to retain it.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Children's Privacy

kb111 is strictly an adult platform. Access to and use of any kb111 service is prohibited for persons under the age of 21. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual who is under 21, we will take immediate steps to close the associated account and delete or anonymise all related data.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account with kb111, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11. Changes to This Privacy Policy

kb111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulatory requirements, or platform operations. When material changes are made, we will notify active account holders by email to the address registered on their account, and we will update the "Last Updated" date shown at the top of this page.

Where changes are minor or administrative in nature, we may update the Policy without sending individual notifications. We encourage you to review this page periodically to stay informed of how kb111 protects and uses your personal data. Your continued use of the platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which kb111 processes your personal data, please contact our data protection team using the details below. All communications will be acknowledged within one business day (Bangladesh Standard Time, UTC+6) and resolved as promptly as possible.

Email: [email protected]

Please include your registered account username and a clear description of your query or request to help us direct your message to the right team member without unnecessary delay. All correspondence should be submitted in English.